Informations

The general terms and conditions of the laru.pl online store

  1. The owner and administrator of laru.pl on-line store available on the www.laru.pl website is:  COBE Sp. z o.o., Rynek 36C, 48-300 Nysa, registered in the District Court for Wroclaw-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS 0000418088, NIP 8961530513, REGON 021878500, tel. 531 693 344, e-mail: info@laru.pl
  2. The core business of www.laru.pl on-line store is the retail sale of ready-made and custom made jewellery and watches via the Internet and in the stationary store.
  3. In matters not covered by the Terms and Conditions, the relevant laws of the Republic of Poland apply, in particular the Act of 23 April 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Act of 29 August 1997 on the protection of personal data (Consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended).
  4. The provisions of the Terms and Conditions do not purport to exclude or limit any rights of the Customer who is a Consumer at the same time within the meaning of the provisions of the Act of 23 April 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended) conferred on on the Customer by the mandatory provisions of law. In case of non-compliance of the provisions of the Terms and Conditions with the above regulations, the regulations have priority.

DEFINITIONS

  1. TERMS AND CONDTIONS - the following terms and condition
  2. SHOP - on-line store available on the www.laru.pl website
  3. SELLER - COBE Sp. z o.o., Rynek 36C, 48-300 Nysa, registered in the District Court for Wroclaw-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS 0000418088, NIP 8961530513, REGON 021878500
  4. CUSTOMER - a natural person, a legal person and an organizational unit without legal personality, whose law grants legal capacity, acquiring Goods via the on-line store, available on www.laru.pl website.
  5. ORDER - sale offer made to the Seller by the Customer via the form available on the Store's website
  6. USER - every entity using the on-line store
  7. ACCOUNT - User's individual administration panel available after performing the registration and logging in the Store signed with the login and password, which allows entering into sales contracts.
  8. REGISTRATION - process of creating the Account in the Store by the User
  9. SALES OFFER - contract of sale of Goods concluded between the Seller and the Customer via the on-line store
  10. GOODS - every item sold via the on-line store
  11. CONSUMER - a natural person who purchases products through the Store for a purpose not directly related to natural person's business or profession
  12. DELIVERY ADDRESS - address provided by the Customer in the order, to which the Products bought by the Customer shall be delivered excluding the personal pick-up in the Seller's Stationary Store
  13. ISSUING OF GOODS MOMENT - a moment in which the Customer or other person, who is authorized to receive the Goods, takes the Goods being the subject of the contract of sale
  14. DELIVERY TIME - time at which the order placed by the Customer should be completed and delivered to the address indicated by the Customer in the order. The days the Store have to wait for the Customer;s payment will not be counted into the Delivery Time (except from the situation that the customer decided for the "cash on delivery" option).

GENERAL PROVISIONS

  1. The following Terms and Conditions determines the regulations on using the Store and in particular:
  2. terms and conditions on placing Orders via the Internet for Goods available in the Store.
  3. terms and conditions on concluding and performing Sales Agreements via the Store,
  4. terms and conditions on filing complaints and returning goods,
  5. terms and conditions on the withdrawal from the concluded Sales Agreement.
  6. Any natural person with legal capacity can place an order via the Store.
  7. The following Terms and Conditions is the regulation referred to in art. 8 of the Act on the provision of electronic services.
  8. All information about the Store, including contact with the Owner of the Store, are available at the e-mail address: info@laru.pl and telephone number: 531693344.

PRODUCTS

  1. All Goods offered in the Store are Free from physical and legal defects as well as these were legally introduced into the Polish market.
  2. For each Goods purchased in the Store, depending on the materials from which it was made, the Seller will attach a gold test certificate, a diamond cleanliness class or another document confirming the authenticity of the gem.
  3. On the Customer's request, the Seller can perform individual engraving on the Goods. Engraving can only be done once the Customer accepts the size of the Goods. Engraving is free.
  4. In order to use the Store properly you must have computer hardware and software that meets the following minimum requirements: Google Chrome browser at least in the 32.0.1700.76 m version, a minimum 1024x768 screen resolution and Cookies and Java Script enabled.

REGISTRATION

  1. The registration in the Store is voluntary and free, and is not required to make purchases.
  2. To register in the store, the User should complete the registration form available in the Store's website giving the real data.
  3. The user must provide the following information to successfully complete the registration process:
    • Name,
    • Surname,
    • Street, no.,
    • Postal code,
    • City,
    • Telephone,
    • E-mail,
    • Password,
    • Repeat password,
  1. Beside the data pointed in the above section no. 3, the user, who is not a Consumer, is obliged to provide the following data also:
    • Company name
    • NIP (Tax Identification Number):
  1. Once the User fulfil the registration form with the necessary data, the account  is created.
  2. If the data provided by the User requested during the registration change, the User is obliged to update them to be compliant with the reality.
  3. If the data provided by the User requested during the registration change after the order is being processed, the User is obliged to inform the Store as soon as possible.
  4. The Seller does not take responsibility for any consequences connected with the changing the User's data, if the seller was not informed about the changes or was informed after the Product had been directed to delivery.
  5. During the registration process, the Customer has an option to agree for being informed about promotions and news, which are sent to the e-mail address provided at the registration.

ORDERS

  1. The Customer can make orders for 24/7 in the Store via www.laru.pl website.
  2. The Store sells on the territory of the Republic of Poland as well as abroad.
  3. The information on products presented on the Store's website are not an offer within the meaning of the Civil Code; these are invitations to enter into a sale contract.
  4. Making an order is an offer within the meaning of the Civil Code made to the Seller by the Customer.
  5. According to the law, the contract is concluded when a mutually agreed declaration of will is made by both parties, i.e.: making a successful order by the Customer and confirmation of the accepting order for fulfilment by the Shop.
  6. The Goods can be purchased via the Store both using the registered by the Customer account and without the registration.
  7. To select the Goods and making the order the Customer should add the Goods, the Customer want to buy, to the "Basket".
  8. Adding the product to the "Basket" is not equal with making the order.  The Goods can be added or removed from the "Basket".
  9. The"Basket" allow the Customer to manage the ordered Goods.
  10. To finalize your order you must add the selected Goods to the "Basket" and define the shopping method and the payment method and indicate additional comments (e.g. place of engraving). At the end you have to select  the "Order and Pay" option and follow the instructions. The Customer can make the order without registration, just by providing the data requested by the Seller in the form (name, surname, delivery address, e-mail address and telephone number). Alternatively, the Customer may make the order just after logging in to the Customer's account.
  11. Once the Customer make the order right, the Customer is informed via e-mail, indicated by the Customer during the registration or filling the "order without registration" form, on the confirmation of making the order.
  12. Once the payment is credited to the Seller's bank account or the Seller receives the transaction confirmation from PayU, the Customer is informed via e-mail sent to the address mentioned in point 11 with the information on accepting the order for fulfilment. In case the Customer selects the "cash on delivery" option, the Customer is informed on accepting the order for fulfilment immediately after making the order.
  13. The moment the contract is concluded is considered as the moment of sending the feedback to the Customer confirming acceptance of the order.
  14. The confirmation of accepting the order for fulfilment is sent to the Customer
  15. in case the Customer pays via bank transfer, e-bank transfer, credit card - in the moment the payment has been credited to the Seller's account,
  16. in case the Customer pays via PayU - in the moment the Seller receives the transaction confirmation from PayU,
  17. in case the Customer pays via "cash on delivery" option - immediately after making the order.
  18. The purchased Goods will be delivered to the address indicated by the Customer. The Customer can also choose another shipping address.
  19. The parties accordingly exclude the possibility of withdrawing or modifying the order made by the Customer in case of Goods made on the individual order or marked as "on request" ones in the Shop.
  20. The execution of orders made on weekdays after 1:00 PM and on Saturdays, Sundays and public holidays commences on the nearest working day.
  21. All promotions in the Store do not combine. The customer may use one promotion, unless the terms and conditions of the promotion explicitly provide the possibility to combine several promotions.

PAYMENT METHOD

  1. All prices quoted on www.laru.pl are given in PLN and include VAT and one-off transport costs of the standard shipment to one place in the Republic of Poland  indicated by the Customer, except for the "cash on delivery" option indicated in item 2(e) and shipping beyond the borders of the Republic of Poland.
  2. The Customer can select between the following payment methods
    1. bank transfer,
    2. e-bank transfer,
    3. credit card,
    4. payU,
  3. payment on delivery (cash on delivery).
  4. If other payment form than indicated in item 2(e), the order is only accepted for fulfilment once the payment for the Goods is done.
  5. The Customer makes the payment for the purchased Goods and the delivery service according to prices and the shipping costs valid at the time of placing the order.
  6. The cost of the shipping via courier services within the European Union is 129 PLN including VAT. The cost of shipping in case of selecting the payment indicated in item 2(e) is 20 PLN including VAT.
  7. If the payment for the purchased Goods is not done within 10 days counting from the day of making the order, the order is cancelled. It does not exclude the possibility for the Customer to re-order the same Goods.
  8. The payment day for the Goods is the day of receiving the payment on the Seller;s bank account,

SHIPPING

  1. The Seller is obliged to deliver the Goods without defects.
  2. The delivery is done to the address indicated by the Customer in the order and within the term given at the Goods presentation and counted in working days.
  3. The Seller executes the order within the time specified for the Goods in the Service, in the moment of placing the order, counted in working days starting from the date of sending to the Customer the confirmation of acceptance of taking the Order for executing. If the Customer placed several orders for the Goods in the same time and the time of realization varies for particular orders, the Goods are sand together within the longest time of the given execution dates.
  4. Delivering the parcel with the purchased Goods to the address indicated by the Customer is realized in the working day via the courier services of DPD company and according to the terms and conditions provided by the company and available in https://www.dpd.com.pl/ website. The Seller may also use the courier services provided by other company.
  5. In case any reasons, that make the delivery impossible to execute within the given dates indicted in the Store's website, occur, the Seller informs the Customer about them as soon as possible and indicate the order fulfilment. In such case the Customer can withdraw the Order.
  6. In case of Goods made on request or imported on request, the Seller reserves the right to change the time of the order realization after previous informing the customer by phone or e-mail. In case the Customer does not accept the changed time of the order realization, the Customer is allowed to withdraw the order.
  7. In case the Goods or part of the Goods purchased by the Customer are not available, the Customer is informed about the order status and can decide on the realization method (partial execution, extended waiting time, cancellation of the entire order and reimbursement of all costs incurred). 
  8. The Seller reserved the right to withdraw from the order in case it is impossible to execute it. In such case the Seller returns to the Customer everything that the Customer provided to the Seller, unless the Customer decides to choose another product.
  9. Current order status is available for registered Customers after logging to the account in the "Orders" tab.
  10. To each order a receipt is issued or  a VAT invoice on the Customer's request.
  11. The term of receiving the order is the term of realization indicated for each product + the time of delivery. If the Customer requests the individual engraving, the term of receiving the order by the Customer may be extended by 3 working days.
  12. International shipments are made only through a courier company.
  13. The costs of shipping the Goods, that the Customer bear additionally to the cost of the Goods, are given in the Store's website during placing the order.
  14. If the Seller cannot fulfil the order because the Goods are not available, the Seller informs the Customer about that fact as soon as possible but not longer than within 30 days from the day the order was placed. The Customer may decide on further actions regarding the placed order.
  15. If the Seller cannot fulfil the order with features individually requested by the Customer because of the temporary inability to meet the Customer's requirements, the Seller may, with the Customer's consent, fulfil a substitute order corresponding to the same quality and destination, and of the same price, or in another way determined by the parties or withdraw from the contract for the return of all funds received from the Customer.
  16. The Customer, which is a Consumer, as far as possible should check the status of the Goods after the delivery. If the parcel is damaged the Customer should write down the appropriate protocol to improve the complaint process. The Customer should inform the Seller about a potential damage as soon as possible.
  17. The Customer, who is not a Consumer, is obliged to check the status of the Goods after the delivery. If any mechanical damages of the dispatch caused by the transport occur, the Customer should prepare a report of damage to improve the complaint process and contact the Seller as soon as possible.

COMPLAINTS

  1. The Customer, which is a Consumer and purchases the Goods for non-business purposes, is entitled to the rights under the provisions of the Consumer Rights Act of 30 May 2014.
  2. Complaints can be made in any way permitted law, e.g. by sending a written complaint by post to the Store's address mentioned above or by sending an e-mail to info@laru.pl.
  3. Complaints can be made also by filling the compliant form which is an appendix 1 to the following Terms and Conditions.
  4. The goods being complained about together with the filled form or the complaint statement should be send to the Store's address on the Customer's cost.
  5. The Seller will issue to the complaint within 14 (fourteen) days and inform the Customer about the further actions by e-mail, telephone or post.
  6. To improve the complaint process, the Customer is asked to send the Goods together with the description of the Goods' defect.
  7. The original receipt or invoice, received certificate and description of the Goods' defect must be attached to the complaint dispatch
  8. In case of contracts concluded with the Customers who are not Consumers within the meaning of art. 221 of the Civil Code, pursuant to art. 558 § 1 of the Civil Code, Seller's liability under the warranty is excluded.
  9. Within the complaint on the Goods made by the Customer, the Consumer has the following rights:
  10. making a statement on requesting a price reduction,
  11. making a statement on withdrawal from the contract,
  12. requesting a replace of the product for a non-defective one,
  13. requesting a defect removal.
  14. The Consumer has right indicated in paragraph 13(b) only if the defect is significant.
  15. If the complaint is considered as positive, the Seller returns all costs of making the complaint to the Customer.
  16. In the case defects that cannot be removed on the basis of the warranty, the Seller may fix the Goods upon prior consent of the Customer.

RETURNS

  1. According to Art. 27 sec. 1 Consumer Rights Act, the Consumer who has entered into a remote contract can withdraw from it without giving a reason by submitting a written statement within 14 (fourteen) days counting from the date on which the purchased item is held by the consumer or by a third party designated by the Consumer and other than a carrier . To keep this deadline, before its expiration a statement must be sent by e-mail to: info@laru.pl or by post to: COBE Sp. z o.o., Rynek 36C, 48-300 Nysa. The statement must be added to the return parcel addresses to the Store.
  2. To benefit from the right of withdrawal the Consumer can use the withdrawal form attached as Appendix 2 to the Terms and Conditions or make a statement in any other way that is compliant with the law.
  3. In case the Customer withdraws from the contract, the contract is considered as not concluded.
  4. The Seller confirms the Customer receiving the declaration of withdrawal as soon as the Seller receives it. Such confirmation is sent to the e-mail address provided with the order or indicated as a contact e-mail in the declaration of withdrawal.
  5. The Consumer is obliged to return the Goods to the Store's address as soon as possible but not longer than within 14 days from the day that the Consumer withdrew from the contact.
  6. The Consumer returns the product or products included in the contract that the Consumer withdrew from at Consumer's own risk and expense.  The value of these costs is estimated at a maximum of 60 PLN including VAT.
  7. In case of withdrawal from this contract, the Seller returns to the Consumer all payments made by the Consumer, including the shipping costs of the Goods (except for the additional costs caused by the Consumer's choice of delivery other than the cheapest one offered by the Seller) as soon as possible but no longer than within 14 days counting from the day that the Seller was informed about the withdrawal from the contract.
  8. The return of the payment is made using the same payment methods as the ones used in the original transaction, unless the Consumer explicitly agrees to another solution.
  9. The Seller is entitled to withhold the return of the payments received from the Consumer to the receipt of the Goods or a proof that the Goods were sent to the Seller, depending on what occurs first.
  10. The Consumer takes responsibility for reducing the value of the Goods resulting from the use which goes beyond necessary one to establish the features, characteristics and functioning of the Goods.
  11. If the Consumer decide on the withdrawal from the remote contract referring to the services that already started with the consent of the Consumer before the deadline to withdraw from the Contract, the Consumer is obliged to pay for the services provided until the day of withdrawal. The amount to be paid is calculated proportionally to the scope of the service provided, taking into account the price or salary agreed in the Contract. If the price or salary are too high, the basis to calculate the amount to be paid is the market value of the service provided.
  12. The right to withdraw from the remote contract is not available to the Consumer in relation to the following contracts:
  13. services agreement, if the Seller provided the full service with the consent of the Consumer, who was informed before initiating the service that once the Seller provide the service, the Customer losses the right to withdraw;
  14. in which the price or salary depends on fluctuations in the financial market over which the Seller does not have control and that can occur before the expiration of the withdrawal period;
  15. in which the subject of the service is an unstructured item, made with accordance to the Consumer's specifications or catered to Consumer's individual needs;
  16. in which the subject of the service is an item with a short shelf life;
  17. in which the subject of the service is an item delivered in the sealed parcel which cannot be returned for health or hygiene reasons, if the package was opened after delivery;
  18. in which the subject of the service are items that once delivered, due to their features, are inseparably linked to other items;
  19. in which the subject of the service are alcohol beverages which price was agreed at the sales contract and which delivery can take place only after 30 days and which value depends on fluctuations in the financial market over which the Seller does not have control;
  20. in which the Consumer requested that the Seller come to the Consumer for urgent repair or maintenance; If the Seller provides additional services, other than those requested by the Consumer, or supplies other spare parts than the ones necessary for the repair or maintenance, the Consumer is entitled to withdraw from the contract referring to additional services or items;
  21. in which the subject of the service are sound or visual recordings, or computer programs delivered in sealed packages, if the package was opened after delivery;
  22. on providing dailies, periodicals or magazines, except for subscriptions;
  23. entered into by way of public auction;
  24. on providing accommodation services other than for residential purposes, carriage of goods, rental of cars, catering, services referring to leisure, entertainment, sports or cultural events if the contract indicates the day or period of providing the service;
  25. providing digital content that is not recorded on a material medium, if the provided service was initiated with the consent of the Consumer before the deadline of withdrawal and informing the Consumer by the Seller about the loss of the right to withdraw.
  26.  According to the regulation included in the paragraph 13(c) the product manufactured the Consumer's specifications or for its individual needs is not subject to withdrawal from the Contract. Such Goods are made for the Consumer's special request. This applies specially to products with individual engraves performed on the Customer's request (e.g. wedding rings, rings) and Goods that are not part of the Store's standard offer and brought on special order of the Buyer. The products with special features, i.e. features indicated by the Consumer in the placed order, or made on a special request o the Buyer, i.e. strictly related to the Buyer, cannot be returned.

CORRECTION OF THE RING SIZE

  1. The Customer who purchased a ring in the Store has right to use one-time, free size adjustment, if it is notified to the Seller within 14 days of receipt of the ring.
  2. To use the right to adjust the ring size the Customer is obliged to inform the Seller by sending an e-mail to info@laru.pl.
  3. The information referred to paragraph 2 should include an indication of the ring model, order number, contact telephone number, new ring size, data providing the address that the new ring has to be sent to and any additional comments.
  4. Once the Seller approves the ring size adjustment, the ring should be send in its original box packaged in a bubble envelope, or other kind of parcel that will prevent any damages of the ring during transport to the Store address, marked with "LARU" inscription.
  5. The Customer sends the ring for the size adjustment to the Seller's address on the Customer's cost and responsibility.
  6. The cost of shipping within the territory of the Polish Republic the adjusted ring back to the Customer is covered by the Seller.
  7. The time of realizing the ring size adjustment is determined individually with the Customer.
  8. Another ring size adjustment or a will of ring adjustment submitted after the deadline specified in paragraph 1 is subjected to charge determined individually in consultation with the customer.
  9. The Seller reserves the right to refuse the ring size adjustment if this could cause any damages to the ring. In such cases the ring size adjustment can be performed only on the basis of a separate Customer's consent and responsibility.

PERSONAL DATA PROCESSING 

  1. The Administrator of the personal data provided by the Customer is COBE Sp. z o.o., Rynek 36C, 48-300 Nysa, registered in the District Court for Wroclaw-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS 0000418088, NIP 8961530513, REGON 021878500.
  2. By registering in the Store, the Customer agrees for the collection and processing by the Seller the personal data provided in the personal data form within the meaning of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended) only for the purposes of fulfilling the contract of sale.
  3. The Customer may also agree for receiving advertising and commercial information, also via e-mail (e.g. NEWSLETTER), from the Seller.
  4. The Customer is entitled to see and correct the personal data, as well as the data removal requests. 

FINAL STATEMENTS 

  1. Changes to the Terms and Conditions may be made after prior informing the Users of the scope of the envisaged changes no later than within 14 days before the day the changes entry into force. If the User does not accept the changes in the Terms and Conditions, the User has right to remove the account.
  2. The Seller informs the Customer about the possibility to use out-of-court ways of handling complaints on the Goods e.g. by submitting by the Customer a request for mediation or arbitration to the Court of Arbitration, once the complaint procedure is finished (the application can be downloaded in the website: http://www.uokik.gov.pl).
  3. Orders placed when the previous version of the Terms and Conditions applied are realized in accordance to its provisions.
  4. The Users may contact with the Seller in the following ways:
  5. telephone: 531 693 344
  6. e-mail: info@laru.pl
  7. post: COBE Sp. z o.o., Rynek 36C, 48-300 Nysa.
  8. The following terms and conditions are available for all the time for the Customers via link placed in the main page of www.laru.pl on-line store. The Terms and Conditions can be stored, collected and reproduced by printing or saving on a proper data carrier.
  9. The following Terms and Conditions apply from 16.03.2015.

Social Media